Easy Ceiling Privacy Policy

Introduction

This Privacy Policy is intended to help you better understand how we collect, use and store your information, when using our products or services or whether you’re simply visiting our website.

By using any of our services, you are agreeing to the terms of this Privacy Policy, and, as applicable, our Terms and Conditions.

What information do we collect about you?

We collect the personal information that you give to us when you get in touch to ask for a quote or advice on a project, or ask about a specific product, or opt-in to for latest news or offers via email. This includes;

  • Your full name and personal details including email address, project location, and (if provided) telephone and mobile numbers
  • Business details (if provided) including company name, shipping and billing address, telephone and mobile numbers and email address

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. You can find out more about how we use your personal data from site visits here – https://en-gb.wordpress.org/about/privacy/

We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

How long do we keep it for?

The periods for which we keep your information depends on the purpose for which your information was collected and used. We will not keep your personal information for longer than is necessary for our business purposes or for legal requirements.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Who do we share it with?

We share your information will the following business partners. They will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

  • Couriers if we deliver our products to you

Email

Whilst we will take all reasonable steps to protect and secure your personal data, we cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by others. We will not be liable to you or anyone else for any loss relating to any email message sent by you to us or by us to you.

Security

We know how much trust you place in us when you share your personal data. Because of that we place great importance on the security of your personal information and will always take appropriate precautions to protect it.

Even with all these precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk.

We take care to protect your personal information. We take steps to ensure that access to personal information is restricted to employees who need it and that all employees who handle personal information are fully trained and kept up-to-date on our data management, security and privacy practices. Our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected.

Your Rights under applicable Data Protection Law

You retain all rights to your Personal Information and can request access to it at any time (please note that these rights don’t apply in all circumstances and that the data portability is only relevant from May 2018)

  • The right to be informed about the processing of your personal data
  • The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed
  • The right to object to the processing of your personal data if there are compelling legitimate grounds. You may also object to your use of personal data for marketing purposes using the process set out in the section headed “Marketing”
  • The right to restrict processing of your personal data
  • The right to have your personal data erased (the “right to be forgotten”)
  • The right to request access to your personal data and information about how we process it
  • The right to move, copy or transfer your personal data (“data portability”), and,
  • Rights in relation to automated decision making including profiling – in the unlikely circumstances that we process information about you on a purely automated basis that has a significant impact on you, we shall give you the opportunity to discuss the output of such processing before making those decisions (save to the extent otherwise permitted under applicable law).

Subject Access Request

If you would like a copy of some or all of your personal information, please email info@easyceiling.co.uk or write to us at the following address;

Easy Ceiling Technologies Ltd,
Unit 9 Deanland Business Park,
Deanland Road, Golden Cross,
Hailsham, East Sussex,
BN27 3RP

On receipt of a Subject Access Request, we may require additional documentation or information from you to verify that the Personal Information you are requesting does relate to you. Once we have verified your identity, we will provide you with the information we hold about you within 30 calendar days.

Cookies

A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device, enabling companies to recognise your device across websites. Among other things, these enable us to analyse how our website is performing.

We use cookies as well as the Device Information that we collect to recognise your device or IP address when you visit our website. Cookies allow our server to recognise your device for future visits. A cookie, also known as a HTTP cookie, web cookie or browser cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being visited. This helps us to analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes.

This website uses a variety of cookies to improve the quality of your experience;

  • Essential and Functional Cookies – without these cookies certain functions of our website would not work, such as login, registration and password areas
  • Analytical Cookies – these cookies monitor how visitors use our website. This analytical information is anonymous and we only see what you have visited, not who you are
  • Third Party Cookies – these cookies are dropped by other websites. For instance, if we host a video on YouTube.com and embed that on our site, when you click “play” YouTube drops a cookie on your machine so it knows you have watched it. Another example would be if you hit the Facebook “like” button, the social media site will drop a cookie.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

For further information visit www.allaboutcookies.org

Personal Data Breach

In the case of a personal data breach (including electronic media, paper records and inappropriate access to information), where personal data is lost, compromised, misdirected or stolen, we will contact you without undue delay to explain what went wrong and what actions have been taken to fix it.

Marketing

Provided you have given us consent, we would like to send you information about products and services which may be of interest to you.

We’ll use your home address, company address, phone numbers, email address or social media to contact you according to your preferences. If after you have “opted – in”, you change your mind, want to change your preferences or would like to unsubscribe at any time, please contact us by email info@easyceiling.co.uk or by writing to us at;

Easy Ceiling Technologies Ltd,
Unit 9 Deanland Business Park,
Deanland Road, Golden Cross,
Hailsham, East Sussex,
BN27 3RP

In the case of social media messages, you can manage these via the social media platform.

We do not and will never share, disclose, sell, rent or otherwise provide personal information to other companies for the marketing of their own products or services.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for any other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this website or where appropriate, by other means. By continuing to use this website after these changes have been posted, you agree to the revised policy.

This privacy policy was last updated on 10th June 2018. GDPR is effective from 25th May 2018.

Got a Question?

If you have a question please contact us by;

Easy Ceiling Technologies Ltd,
Unit 9 Deanland Business Park,
Deanland Road, Golden Cross,
Hailsham, East Sussex,
BN27 3RP

Got a Complaint?

You have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law. Further information is available at www.ico.org.uk